My Molina

My Molina for Android is a healthcare management tool that puts your health plan on your smartphone, designed specifically for members of Molina Healthcare located across many states. Just imagine running to a doctor's appointment and realizing you left your insurance card at home — that panic moment is the one this app is designed to eliminate, all while managing the wider navigation of U.S. health care administration.

Digital health card for mobile convenience

The main point is giving you mobile access to your health coverage. Members sign in with their Molina username and password to access coverage information, digital ID cards, benefit levels and claims; track spending and balances; search for providers, manage health information preferences; view care reminders; receive important messages from us. The app includes premium payment access for Marketplace members.

The app offers the ability for Marketplace members to select their plan, save providers as a favorite and change their primary care provider, receive secure messaging with our customer service team. It's basically a stripped-down version of the member portal, designed for mobile screens and quick access. The digital ID card is particularly useful — members can bring it up at appointments in an instant, email copies to providers or add it to their phone's wallet app. This feature alone is worth the download for those who regularly misplace physical cards or want quick access in an emergency. The provider search is used to find doctors, specialists and pharmacies in the network, including how to contact them or receive directions. 

Performance reality check

Here's where things get complicated. Users report consistent tech issues which sabotage the app's essential use. Login attempts fail for lots of users, some finding themselves stuck with a 'spinning wheel for 10 mins then an error message every single time' – not exactly what you need when trying to get hold of some insurance details when you've got other medical things on your mind. Payment processing can cause further headaches, with members telling of situations where a payment seems to go through but coverage is threatened for nonpayment. The pharmacy locator function has shown especially erratic behavior.

Several reviewers also report "access denied" messages as they try to look up approved pharmacies in their area, and say some features for tracking prescriptions don't work or display incomplete information. Reaching support through the app is just as frustrating, with "NO INFORMATION" in the contact button and it remaining broken for months. 

Privacy and permissions landscape

App requests 27 permissions and connects with Google Firebase for analytics and device tracking. That allows for features like saving cards to phone wallets and location-based provider searches, but also means Molina is gathering device identifiers on each install. The company includes typical disclaimers about collecting data but does not give much clarity on how personal health information is processed or stored. This list of permissions makes this a consideration for any members managing private medical information or worried about privacy surrounding health data. The app is compatible with Android version 5.1 or later and weighs around 50MB.

Who should download this

This app works best for Molina members who need only occasional access to basic account information and can put up with occasional technical difficulties. It's a good fit for folks who are always misplacing ID cards, travel frequently and want fast provider lookups or prefer paying with the mobile app instead of in the mail with a check. If all of the login aspects can be ironed out, it could potentially save parents who are coordinating health care for a few different people some valuable time. But those members who need consistent access to the most important health information should have back-up plans.

The app also has a track record that suggests it will break just when you need it to work most — in medical emergencies and when trying to clear billing issues up swiftly. Devs even reply to negative reviews with promises of fixes and their support email addresses, which shows that it's still being maintained. Whether these updates are getting pushed out frequently enough for the app to become truly reliable is an open question based on this pattern of repeat complaints.